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Have questions? We'd love to hear from you
Send Us a Message
Contact Information
velocean@163.com
Phone
+86 18855475007
Business Hours
Mon - Fri: 9AM - 6PM EST
Sat - Sun: 10AM - 4PM EST
Address
866 S Miller St
Lakewood, CO 80226
Frequently Asked Questions
How do I set up my VELOCEAN feeder?
Setup is simple! Just plug in the feeder, download our app, and follow the step-by-step instructions. Most users are up and running in under 10 minutes.
What types of food can I use?
VELOCEAN feeders work with most dry kibble sized 2-15mm. We recommend avoiding oily or sticky foods that might clog the mechanism.
How long does the battery backup last?
Our battery backup typically lasts 2-3 weeks on standby mode, ensuring your pet never misses a meal during power outages.
Is the feeder dishwasher safe?
The food bowl and removable parts are top-rack dishwasher safe. The main unit should be wiped clean with a damp cloth.
Do you offer international shipping?
Yes! We ship to most countries worldwide. Shipping costs and delivery times vary by location. Check our shipping page for details.